Shipping & Returns
- How much does shipping cost?
US First Class Mail shipping is free on all US Retail Orders
US Priority Mail shipping is $8.95
US Express Mail shipping is $29.95
Canada First Class Mail shipping is $13.95
Canada Priority Mail shipping is $29.95.
- When should I expect my order?
We typically ship within 48 hours, Monday through Friday from New York. We do not ship on Saturday, Sunday, or holidays.
First Class Mail takes 3-5 business days (not guaranteed)
Priority Mail take 2-3 business days
Express Mail takes 1-2 business days
Do you ship outside the US?
No, we only ship within the US.
- What is your return policy?
We want you to love your new jewelry! If you are not completely satisfied with your purchase you may return it within 30 days of receiving it for a full refund. If multiple earrings are being returned we will only accept one pair of each material opened. The rest must be unopened. For our necklaces, bracelets, and rings, all must be returned with their tag still attached. Kindly mail the items back to our address. Sorry, shipping costs will not be refunded. When we receive the return in the mail we will then refund your card.
- Are returns free?
No, the customer pays return shipping. We suggest First Class mail in the same box we sent the order in. Should be about $3-$6.
- Why wasn't my shipping refunded?
Shipping costs are not included in refunds.
- Do you have an exchange policy?
We will exchange items of equal value or less within 30 days of purchase.
- How do I process a return?
Please mail your products and identifying paperwork to:
240 Thelma Ave
Merrick, NY 11566
No prior authorization is needed.
Returns are accepted within 30 days of purchase.