Shipping & Returns
- How much does shipping cost?
Shipping by First Class Mail is free. Priority Mail is $3.95, Express Mail is $29.95
- When should I expect my order?
We ship within 48 hours Monday through Friday, usually sooner. With that in mind, delivery is 2-5 days depending on location. We are in NY.
- Do you ship outside the US?
We ship to Canada. First Class Mail is $9.95. Expedited Mail is $29.95
- What is your return policy?
We want you to love your new jewelry! If you are not completely satisfied with your purchase you may return it within 30 days of receiving it for a full refund. If multiple earrings are being returned we will only accept one pair of each material opened. The rest must be unopened. Kindly mail the items back to our address. Sorry, shipping costs will not be refunded. When we receive the return in the mail we will then refund your card.
- Are returns free?
No, the customer pays return shipping. We suggest First Class mail in the same box we sent the order in. Should be about $3.
- Why wasn't my shipping refunded?
Shipping costs are not included in refunds.
- Do you have an exchange policy?
We will exchange items of equal value within 30 days of purchase.
- How do I process a return?
Please mail your products and identifying paperwork to:
240 Thelma Ave
Merrick, NY 11566
No prior authorization is needed.
Returns are accepted within 30 days of purchase.